Checked How to cancel Microsoft 365
Open account.microsoft.com/services in Safari and sign in. Tap Cancel subscription, then scroll down and tap I don’t want my subscription. If you bought it in the iPhone app, Apple bills you, so cancel in iPhone Settings.
Pick how you pay
On Microsoft 365’s website
Sign in, then tap Cancel subscription (or Upgrade or Cancel) → Scroll down and tap I don't want my subscription
Open the cancel page ↗Through Apple
Your statement says APPLE.COM/BILL. Cancel in iPhone Settings.
Show me howThrough Google Play
Google Play → Subscriptions → Microsoft 365 → Cancel.
Show me howYour phone or TV company
No cancel option? Someone else bills you. Cancel with them.
Show me how
Have this ready
- The email you use for Microsoft 365Check your inbox for receipts
- The card it chargesHandy if you have two accounts
How to cancel Microsoft 365 on the website
- Open account.microsoft.com/services in Safari
- Sign in, then tap Cancel subscription (or Upgrade or Cancel)
- Scroll down and tap I don't want my subscription
If you see Turn on recurring billing, your plan is already set to end.
When it ends, your storage drops to the free amount and OneDrive may stop syncing.
How to cancel Microsoft 365 if Apple bills you
If you signed up in the Microsoft 365 iPhone app, Apple bills you, and Microsoft can’t cancel it for you.
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Tap Microsoft 365, then Cancel Subscription.
How to cancel Microsoft 365 on Android (Google Play)
- On your Android device, go to subscriptions in Google Play.
- Select Microsoft 365.
- Tap Cancel subscription.
- Follow the instructions.
No cancel button? Your phone or TV company may bill you
Bought in the iPhone app? Apple bills you, so Microsoft can’t cancel it. Cancel in iPhone Settings.
How to check you cancelled Microsoft 365
On account.microsoft.com/services, a Turn on recurring billing button means it's already set to end on the date shown. You won't be charged after that.
What happens after you cancel Microsoft 365
- Your access
- You can keep using Microsoft 365 until the subscription runs out.
- Your stuff
- When it ends, your cloud storage drops to 5GB. If you're over that, you can't upload, edit or sync new files to OneDrive, and after 6 months Microsoft may delete your OneDrive files. On Family or Premium, everyone you share with drops too.
- Refunds
- Not every cancellation gets a refund. Microsoft says you may get a prorated refund in Canada, Israel, Korea and Turkey, and on longer renewed plans in Denmark, Finland, Germany, the Netherlands, Poland and Portugal. Bought in the iPhone app? Ask Apple.
Not sure yet? Pause instead
Not sure? Microsoft says you can switch to another plan instead, which could be cheaper.
Microsoft 365 cancellation questions
What happens to my files if I cancel Microsoft 365?
Storage drops to 5GB. Over that, OneDrive stops taking new files, and after 6 months Microsoft may delete them. Move what you need first.
I bought it in the iPhone app. Can Microsoft cancel it?
No. Bought through the App Store or Google Play? Cancel or ask for a refund with them.
I see Turn on recurring billing. Is it cancelled?
Yes. It's set to end on the date shown and you won't be charged after that. Nothing more to do.
Does cancelling Family affect the people I share with?
Yes. Their storage drops too.
What Microsoft 365 costs
| Plan | Price | A year |
|---|---|---|
| United Statesbefore sales tax · checked · microsoft.com | ||
| Personal (yearly) | $99.99 a year | $99.99 |
| Personal (monthly) | $9.99 a month | $119.88 |
| Family (yearly) | $129.99 a year | $129.99 |
| Family (monthly) | $12.99 a month | $155.88 |
| Premium (yearly) | $199.99 a year | $199.99 |
| Premium (monthly) | $19.99 a month | $239.88 |
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